Do you provide dinnerware and linens?

We provide cutlery, glassware and dishware for all events.  We can provide full length white tablecloths and white or black napkins.

Will your staff set up our wedding décor?

As our priority is to ensure your event is ready to start on time, it would be best if you provided someone to do your personal décor set up such as guest favors, menus, guest book tables etc.

Who will be our contact on the day of the event?

You will have a Banquets Manager/Lead as your primary contact for your event.

We have signed a contract with the Canadian Museum for Human Rights, why do we have to sign another contract?

The Canadian Museum for Human Rights and WOW Catering Inc. are separate companies and each have our own contracts that are specific to our services. Your invoices will also be sent separately.

Are you available on our date?

As we are the preferred caterer at The Canadian Museum for Human Rights, we guarantee date availability for your event.

Do you have any preferred vendors?

We are always happy to work with any vendors you have booked.

What is your deposit?

A signed contract and non-refundable deposit of $1000 is required to confirm your date. Payment of 50% of the estimated balance is due 60 days prior to your wedding date. Payment of 100% of the estimated invoice is required 5 business days prior to the event. Any remaining balance after the event will be charged to the card on file within one-week post-event.

A credit card is required for the file.

What type of payment is accepted?

Accepted forms of payment are certified cheque, bank draft or credit card.

Is my deposit refundable?

All deposits on file are non-refundable.

What is your cancellation policy?

In the event that you cancel the entire event between the signing of your agreement and the function date, a lost revenue charge will be billed as follows:

150-90 days of established date: 25% of lost revenue/cancelled revenue amount

90-31 days of established date: 50% of lost revenue/cancelled revenue amount

30 days of established date: 75% of lost revenue/cancelled revenue amount

14 days of established date: 100% of lost revenue/cancelled revenue amount

Is my food and beverage pricing guaranteed from the date I book?

Prices are subject to change due to market conditions. Guaranteed prices will be given 30 days prior to your event.

What is your gratuity charge?

We suggest a minimum 15% gratuity for all events.

When can we schedule our trial dinner?

We do provide trial dinners for weddings with a minimum of 150 guests and we typically try to schedule our trial dinners during the slower months in winter and early spring. Trial dinners must take place 60 days or more in advance of your wedding date.

Trial dinners are based on two, three course meals. We are unfortunately unable to accommodate trial dinners on reception style events or buffets.

Trial dinner bookings must be made with a minimum of two weeks’ notice and are not available on Friday, Saturday or Sundays.

 Can we bring more people with us to the trial dinner?

You are welcome to bring additional guests; charges will apply for any additional food ordered above the two dinners provided.

What if we needed a second trial dinner?

Charges will apply if an additional trial dinner is requested.  Additional trial dinners must be completed no later than 45 days prior to the event date.

When do I need to finalize my menu?

Menu arrangements must be finalized four (4) weeks prior to the function date.

Are we able to customize our menu?

Yes, our experienced culinary staff are always happy to make suggestions to elevate your guests’ food and beverage experience.

We would like to give our guests a choice of protein for their dinner. How many options can we provide?

Giving your guests a choice of protein is a wonderful way to enhance your guests’ dinner menu.  A maximum of THREE protein choices, plus a vegetarian or vegan option can be selected for your event.  There is a surcharge per person to offer a choice of protein.

When providing your guests a choice entrée menu we ask that you provide a detailed seating chart in advance + have place cards indicating each guests’ meal choice.

We have guests with allergies and sensitivities, can you accommodate?

Many of our menu items can be made to suit the dietary needs of your guests when discussed in advance. Additional charges may apply.

Those ordering substitutions must be identified by a special ticket or place card provided by the client.

Please note: all precautions are taken with dietary requests and allergies; however, the Caterer does not operate a nut-free, gluten free, fish/seafood free kitchen, we are unable to guarantee that cross contamination will not occur.

When should I submit my final numbers?

Final guarantee of the number of guests is due 96 hours or 4 business days in advance of your event. The caterer will make 2% above the guaranteed amount of meals ordered to account for last minute changes. You will be charged according to the guaranteed number or the number of guests served, whichever is greater. If the guaranteed number has not been advised, the original guest expectation number from the original contract or banquet event order will be used.

Can we take home or donate left over food after the event?

For health and insurance reasons, the catering policy does not allow for the removal of food from the premises.

Do you have a bar minimum?

Host Bar or Cash Bar fee minimum is $600 in sales per bar or a bartender fee of $35 per hour, for a minimum of 4 hours will be levied.

How many bars/bartenders will my wedding have?

Bartenders are scheduled at 1 per 80 guests. Additional bartenders may be scheduled at an additional fee of $35 per hour, for a minimum of 4 hours, based on staff availability.

How does billing for beverages on a host bar work?

Drinks on a host bar are billed on consumption with the exception of wine.  Wine on the bar or for dinner service is charged per bottle.

Are we able to have a signature cocktail?

Yes! We are happy to serve a signature cocktail for your event.  We ask that we keep it simple as these types of specialty drinks can slow bar service.

There is a maximum of 2 specialty drink requests on the bar.

Additional charges will apply for specialty drink station or martini bars.

Additional stocking fees may apply for signature drinks.

We would like to provide the liquor for our wedding, how do we do this?

An occasional permit from the Liquor, Gaming and Cannabis Authority of Manitoba (LGCA) is required. The location, date and time will be required. Homemade wine or liquor is not permitted. Please note we do not allow shots/shooters at the bar.

Remember to license all areas you will be using for your event, included rain locations. Alcohol can only be served in the areas listed on your permit.

Your permit should be applied for at least 10 business days prior to your event. All permits and receipts must be given to the Banquets Manager or Supervisor on duty before any liquor service can begin. The liquor cannot be brought to the premises without the liquor permit.

The bars will open and close according to the times specified on the permit and your Banquet Event Order

Remaining alcohol and empties (on request) can be removed at the end of the night or on request the next day.

What is included with your corkage fee?

Corkage fees include bartenders, ice, napkins, variety of juices + soft drinks, lemons, limes, and service of corkage dinner wine.

What size bottles of liquor can we bring in for the bar with a corkage permit?

We ask that you don’t bring in any liquor bottles larger than a 1.14 L format.  For table wine, a standard 750 ml format is preferred. You can provide boxed red wine for your bar, but we are not able to chill a boxed white wine on the bars.